The Value of Support
Meetup: St. Petersburg (Downtown)
Featured Speaker: Jim True
Whether you’re providing a service in your freelance business or developing a new WordPress plugin or phone App, support is a necessary “hidden” cost to that work you do and needs to be calculated into the price you set for your services or your products. Some fail to realize that Support also has intrinsic value. The better support processes you have in place, the more your clients will be happy with your work after the ‘get the product home’. Happy clients means good referrals and more happy clients, it’s also the key to returning clients. We’ll talk about the following at this discussion:
• Identifying your Support Channels and putting processes around them to make sure they work efficiently
• Calculating Support Cost and Value and pricing accordingly
• Review of some well established Support tools and frameworks out in the marketplace (many of them free)
We’ll be hosting this Meetup at the IronYard St Pete. If you’ve never been to the site, give yourself some additional time to find parking and find your way into the building. Parking is free after 6pm on the street in Downtown St Pete. The entrance to IronYard is on the side of the building facing 1st Avenue South. There’s a brass/gold elevator and Iron Yard is on the 3rd floor.